Version 3
- Menu Management v3
- Order Management v3
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Payment Processing v3
- How do I manage pre-paid gift cards?
- How do I handle declined transactions?
- How do I set up EMV chip card readers?
- How do I process refunds or chargebacks?
- Can I accept payments through digital wallets (e.g., Apple Pay, Google Pay)?
- How do I set up payment terminals?
- How do I process a cash payment?
- How do I process a credit card payment?
- What payment methods are supported?
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Customer Management v3
- How do I send digital receipts to customers?
- How do I manage recurring customers?
- How do I store customer contact details securely?
- Can I set up a referral program for customers?
- How do I issue and track loyalty points?
- Can I set up a loyalty program for customers?
- How do I create customer profiles?
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Getting Started v3
- How can I contact customer support for assistance?
- What is the on-boarding process for new users?
- Can I import data from my previous POS system?
- How do I update the software to the latest version?
- How do I configure my internet connection?
- How do I connect printers, scanners, or other peripherals?
- What permissions can I assign to employees?
- How do I add employees or team members?
- How do I set up my restaurant profile?
- How do I log in for the first time?
- How do I reset my password?
- How do I install the software on my device?
- What are the hardware and system requirements?
- How do I create a new account for the software?
- What is PosPointe and How Does It Work?
- Reporting and Analytics v3
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System Troubleshooting v3
- How do I contact technical support for urgent issues?
- How do I resolve receipt printing errors?
- How do I troubleshoot employee login issues?
- What should I do if the software fails to start?
- How do I recover lost data?
- How do I fix slow system performance?
- Why isn’t my menu updating across devices?
- How do I resolve issues with syncing data?
- How do I troubleshoot payment terminal issues?
- How do I update the firmware on my devices?
- What happens if there is a power outage?
- How do I resolve internet connectivity issues?
- How do I reconnect a disconnected printer?
- What should I do if the system crashes?