Handling Declined Transactions
When a transaction is declined, it could be due to a variety of reasons. Below are some of the most common issues that can cause a transaction to be declined:
Common Reasons for Declined Transactions:
- Insufficient Funds: The customer’s account may not have enough funds to complete the transaction.
- Invalid Card Details: The card details entered (such as card number, expiration date, or CVV) may be incorrect.
- Expired Card: The card being used has passed its expiration date.
- Exceeded Credit Limit: The customer has reached or exceeded their credit limit on the card.
- Incorrect PIN or Authentication Failure: The PIN entered is incorrect, or there may be a failure in the authentication process (e.g., 3D Secure for online transactions).
To proceed with some basic troubleshoot, follow these steps:
1. Restart the Credit Card Machine
- Unplug the power cable from the credit card terminal and wait for a few seconds.
- Re-plug the power cable back into the terminal and power it back on.
2. Restart the POS Pointe App
- Close the POSPointe app completely.
- Reopen the app and attempt the transaction again.
3. Contact Tech Support (if the issue persists)
- If the transaction is still declined after following the above steps, please contact Tech Support for further assistance.
