Internet connectivity is essential for the proper functioning of your POS system. Follow these steps to diagnose and resolve connectivity issues
1. Check Network Connection
- Ensure your POS System is connected to the correct Wi-Fi network or Ethernet.
- For Wi-Fi connections:
- Check the Wi-Fi icon on the system. An exclamation point indicates a connection issue.
- For Ethernet connections:
- Verify that the Ethernet cable is securely connected to both the POS system and the router.
2. Inspect Hardware
- For wired connections:
- Confirm all cables are securely connected and undamaged. Replace any damaged cables if necessary.
- For wireless connections:
- Ensure the POS system is within range of the router.
- Remove or minimize interference from physical barriers or electronic devices.
3. Check Router Status
- Examine the LED lights on your router:
- If they indicate a service loss or error, contact your Internet Service Provider (ISP) for assistance.
- Restart your router:
- Unplug it from the power source and wait for one minute.
- Plug it back in and allow all indicator lights to stabilize before testing the connection.
If the problem persists, or if you require additional assistance, please contact Tech Support at +1 888 666 0227. Our team is available to provide prompt support and minimize downtime.
