Why isn’t my menu updating across devices?

If your menu isn’t updating across devices, improper synchronization may be the cause. Follow these troubleshooting steps to resolve the issue:

1. Check the Internet Connection

• Ensure the system is properly connected to the internet. Use one of the following methods to verify:

Method 1:

• Look at the bottom-right corner of the screen. If the system is connected, you should see a connection icon, such as a Wi-Fi symbol.

Method 2:

    To connect to Wi-Fi:

1. Click the Wi-Fi icon: This will open the Wi-Fi settings window.
2. Select a Network: Choose the desired Wi-Fi network from the list of available networks.
3. Enter Password: If the network is password-protected, enter the Wi-Fi password and click “Connect.”

2. Restart the POS Application

1. Close the POS Pointe application.
2. Log out of the user page and return to the homepage.
3. On the homepage, click the “Exit” button to fully exit the POS Pointe application.
4. Reopen the POS application.
5. Select the preferred user and log in. Once in the user page, click “Enter POS” to access the menu.
6. Check if the menu has been updated or synchronized.

If the issue persists after following these steps, please contact a Tech Support Agent at +1 (888) 666-0227. Our team is ready to assist you promptly and ensure the issue is resolved efficiently.